Quality – we will

• Treat you with respect and courtesy, maintaining confidentiality where required
• Identify ourselves when we speak to you
• Be clear and helpful in our dealings with you, giving reasons for our decisions
• Present our information clearly, using plain English
• Ensure that our Web site is easy to use and well set out
• Ensure that all our educational services have sound pedagogical and technological bases.

Responsiveness & Accessibility – we will endeavour to

• Deal with your enquiries quickly and effectively
• Answer your phone calls and other correspondence promptly
• Reply to your support requests within 12 hours – on more complex issues, our initial reply will give you an estimate of the time a full response will take.

Service improvements – we aim to

• Ensure that the quality of our services remain world-class by incorporating relevant advances in pedagogy and technology into our ongoing operations
• Further improve procedures for monitoring the quality of our services
• Upgrade the ways in which we deliver our services, in line with improvements in technology and the changing needs of the community
• Make access to our services easier and more convenient, particularly for people with special needs.

What students have said about Fortress Learning’s commitment to service

Just like to say how helpful & accessible all points of contact have been through this whole course. All was appreciated.

Peter Haenig

Thank you I have been surprised at the level of communication from Fortress. I appreciate it I really feel like I have a connection and I am not just a number.

Diane G

I found Bryan and the staff at Fortress to be very professional. I feel very satisfied to have achieved this qualification. Thankyou Fortress Learning!

Sally McLean

Thanks for your efficiency. It was an easy, smooth experience, a pleasure to deal with Fortress Learning.

Vanessa Blaxhall

Thanks for your kind words, I appreciate it! And, many thanks again for all your support & patience.

Jodi Jamieson