Entry requirements
- There are no entry requirements for this qualification.
BSB40807 Certificate IV in Frontline Management
This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.
- Coordinator
- Leading Hand
- Supervisor
- Team Leader
Qualification Pathways
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
- BSB31207 Certificate III Frontline Management or other relevant qualification/s OR
- with vocational experience in a supervisory role but no formal qualification.
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
- Accounts Clerk
- Customer Service Advisor
- Import/Export Clerk
- Office Administrator
- Student Services Officer
This breadth of expertise would equate to the competencies required to undertake this qualification.
Pathways from the qualification
After achieving this qualification candidates may undertake:
- The BSB51107 Diploma of Management
This qualification includes 10 units of competency, which are made up of:
- 4 core units plus
- 6 elective units
At least 3 of the elective units must be selected from the elective units listed below.
The remaining 3 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification.
CORES
| Competency Code | Competency Name |
| BSBOHS407A | Monitor a safe workplace |
| BSBMGT401A | Show leadership in the workplace |
| BSBMGT402A | Implement operational plan |
| BSBWOR402A | Promote team effectiveness |
ELECTIVES
| Competency Code | Competency Name |
| BSBRSK401A | Identify risk and apply risk management processes |
| BSBCUS401A | Coordinate implementation of customer service strategies |
| BSBCUS402A | Address customer needs |
| BSBCUS403A | Implement customer service standards |
| BSBFIA402A | Report on financial activity |
| BSBADM409A | Coordinate business resources |
| BSBINN301A | Promote innovation in a team environment |
| BSBCMM401A | Make a presentation |
| BSBITS401A | Maintain business technology |
| BSBMKG413A | Promote products and services |
| BSBPMG510A | Manage projects |
| BSBREL401A | Establish networks |
| BSBRES401A | Analyse and present research information |
| BSBSUS301A | Implement and monitor environmentally sustainable work practices |
| BSBWRT401A | Write complex documents |
| BSBMGT404A | Lead and facilitate off-site staff |
| BSBINM401A | Implement workplace information system |
| BSBMGT403A | Implement continuous improvement |
| BSBWOR401A | Establish effective workplace relationships |
| BSBWOR404B | Develop work priorities |
Did you know that across all training organisations and all courses in Australia, only about 50% of people who start a course will end up finishing it?
That means that quite often people are paying for things that they do not use. When it comes to face to face training, I understand the need to charge students even if they are not in the room – after all, the fixed costs are enormous even if you don’t turn up. But, when it comes to online education, things are different.
We know that not everyone who starts will finish. Instead of worrying about it, we decided to see it as an opportunity to provide a better service.
What do we do?
We created a pricing model that is really quite simple:
1. You pay an upfront fee to gain access to all the resources you will need.
2. When you are ready to be assessed, you submit your work and make a second payment to be assessed.
If you never get to the stage of submitting your work, you never get charged to be assessed.
How much is it for a single qualification?
For a single qualification, pay $200 upfront and then $450 when you are ready to be assessed.
That is a total of $650.
Can I apply for more than one qualification, and what is the cost?
For up to three qualifications from Certificate IV or Diploma, pay $400 upfront and then $800 when you are ready to be assessed.
That is a total of $1200, or $400 per qualification.

