We won’t leave you hanging.


Cert IV TAE student

Every now and then, a graduating student writes a Review that we believe really captures what we try to do.  Instead of them ending up hidden among the others, we will share them with you, and try to explain why we think they are so appropriate.  This is from a Cert IV TAE student.

Louise – what did she say?

Supported self-paced learning.

My experience with Fortress Learning was a positive one with a clear pathway for completion decided in a collaborative way. It was easy to get support whenever needed and a quick assessment turn-around time helped me to maintain motivation.

Thanks very much.

Why did this particular testimonial comment get our attention?

Obviously, as a Training Provider of vocational qualifications, we need to cater to our clients – adults, with very full lives.

We respect that your study is just one of a multitude of Very Busy and Important Things that you need to juggle. We understand that you may only have small windows of opportunity and we want to make sure we are there to help you make the most of those opportunities.

For this reason, and simply as an act of courtesy, we adhere to a policy of quick response times.

If you try to phone us and we’re not available, we will call you back within 8 working hours.  Upon submission of work, you can expect to hear feedback within 4 working days.  But, in reality, it’s usually sooner than this:

Response-Times_Infographic

To leave you waiting just creates mess: it slows you down – not just in terms of your course progress, but in your motivation.  To leave you waiting is just rude.

It is our role to guide you through your course in a clear, collaborative and efficient way – just as Louise said.  We won’t leave you hanging – we promise.

 


If you would like to know more about what it means to be a student with us, how about you read Dear Future Student, check out Our Courses, or give us a call on 1300 141 994 and we can explore what that would look like.
And, for the last dozen or so blog posts, please add:
If you would like to know more about what it means to be a student with us, check out Our Courses, or give us a call on 1300 141 994 and we can explore what that would look like.