We have had several thousand Cert IV TAE, Dip VET-TDD and Business Diploma students go through our virtual doors since 2009. I don’t say that to brag.
The reality is that not everyone has had a great experience. To be brutally honest, some people probably wish they never enrolled with us.
Don’t get me wrong – I am not saying we spend our days fending off constant complaints. In the past 18 months, we have referred 3 people to our Complaints Policy, and none have ever lodged a complaint. Actually, since 2009, we have never had a formal complaint.
But that doesn’t mean we are great for everyone.
What it does mean is that for some people, we are probably not the right training provider. And, for everyone’s sake, it is probably best if we don’t pretend to be all things to all people.
So, what are the reasons why people should not choose Fortress Learning?
Reason 1. Believing there is a connection between our affordability and low standards.
Our fees reflect our commitment to making quality training accessible. They show that we run an efficient organisation. But that efficiency does not mean that we will take short-cuts with your training. If you are thinking that our affordable fees means you will have an easy course, then we would invite you to reconsider.
Reason 2. Believing that you are competent and that we will take your word for it.
It is good for people to be confident, and if you believe you are competent and are deserving of recognition, then that is great. But, we will not award any qualification for anyone before that person has demonstrated the competence. We will help you to find ways to demonstrate it, but if you cannot then we will not award you a Unit or Qualification.
Reason 3. Believing that we are just a big machine that does not care.
This is an interesting one. For some people, the anonymity of a larger organisation is attractive; some people find comfort in that. But that is not Fortress Learning. We are a small and tight-knit group. We will care about you and will care about your progress. If you go AWOL for a while, we will get in touch. We will phone you and email you at random times just to see how you are going. We expect all of our students to succeed, and some people find that bothersome.
Reason 4. Believing that being rude is the best way to get something.
For some reason, some people seem to believe that being rude will help them get what they want. Not at Fortress Learning. We appreciate manners and an unwritten rule we have for when anyone asks us to do something unusual or extra is simply: did they say please? Our staff are all highly trained and, perhaps more importantly, highly committed to the success of every student. Students who take it upon themselves to be rude or offensive generally attract the Manager’s attention pretty quickly. We treat every student with courtesy and respect, and enjoy our work so much more when our students do likewise.
Reason 5. Believing that the program can be done in the equivalent of a few days.
It is true that many of the courses we deliver can be done elsewhere in 3 days or maybe a week or two. It is wrong to think that any of our programs are the equivalent of that. We do not believe it is possible to gain the knowledge and skills of a qualification in such a short period. Our programs are structured to ensure efficiency and avoid wasted time doing unnecessary things, but it will take time; and certainly more time than sitting in a 3 or 5 day class.
Why are we telling you this?
The reason is simple.
Learning is ultimately about being vulnerable. Being vulnerable requires trust. Trust requires honesty.
We want you to trust us, and the beginning our relationship should be based on a real understanding of what to expect.
If that makes sense to you, then that is a good start, and makes for a great fit.
If you would like to know what real-life students have said about us, then check out our TrustPilot page. (What’s TrustPilot? It’s the only online review site we found that cannot be doctored to show false testimonials.)
If you would like to explore how working together could look for you, how about you give us a call on 1300 141 994 or drop us a line with your questions or concerns to firstname.lastname@example.org.
(Who’s Amy? That’s her there. She is one of our owners, and one of our Student Support folk).