Your future as a training professional depends on your next decision. Fortress Learning is not for everyone – we know from experience that we cannot be all things to all people – so we think it is worth making clear what Fortress Learning can offer you.
We respond promptly to requests & marking.
Our goal is to provide service when your window of opportunity is open, not after it has slammed shut. Quick response times for emails, phone calls and marking keep you moving forward, as does direct access to your Trainer’s calendar. If you’d like us to prove it, check out our progress for 2020 so far, HERE.
We are easy to work with.
Anyone can throw information at you, but the experience of working with the person helping you to navigate that information is so important (recall the last time you were left wondering if an email you’d sent was ever going to get answered, or if the question you asked could just be answered simply and directly). The Fortress Learning team genuinely cares about every student and have sufficient resources to provide fantastic support that is underpinned by a commitment to answering the (bloody) question and treating every interaction as a conversation.
We value high touch communication.
Our goal is to answer every call with a LIVE person. Forget being in automated menu hell. If getting someone to answer your question is as painful as the question itself, it’s a never-ending cycle of frustration. If you happen to get our voicemail, you can be sure to get a call back within minutes, not days. If we don’t hear from you, you’ll hear from us.
We have a proven track record.
There aren’t many training providers who can deliver the TAE Cert IV. Even less who can deliver the TAE Diplomas, and still even less have a federal government licence to deliver the International Skills Training program. Fortress Learning delivers all three. And just like the authorities trust us to deliver those qualifications properly, so can you.
We have a wide spectrum of industry experience.
Our staff collectively represent an enormous range of industry and educational experience. We bring that to the table to ensure that our approach does not presume that one size will fit all.
We engage with industry.
We don’t just take from the industry. We give back to it, in the form of useful resources that are received by a couple of thousand VET professionals each month, and in our active research program, and our publications, our journal articles, our lectures, our contributions to expert panels and the conferences. In the past couple of years, our work has been presented in numerous journals, articles, conferences, seminars, expert panels and guest-speaking gigs. This keeps current and sharp our own knowledge and skills; it also keeps us from getting bored and stale.
We do not believe that Bigger is Better. We believe that Better is Better.
We don’t chase down every person who is looking to enrol, and employ as many staff as we can get hold of and hope for the best. We choose only people – students and staff – who share our values. Delivering nationally recognised training is a huge responsibility that we take very seriously. It takes teamwork and a solid commitment to good communication, excellence, and industry best practices to serve other trainers properly. If we cannot provide this in an excellent manner because of value differences – we simply don’t pursue the opportunity.
We are in it together.
We sit on the same side of the table as you. We are an RTO. We have our own students just like you have yours, and are subject to the same regulatory uncertainty that you are. We provide training solutions to training problems. We don’t try to sell you the latest trend in this or that or baffle you with you know what – instead – we listen to your problems and lean on our own industry experience to offer strategies to resolve the problem and achieve your objectives, and we do this within the framework of a nationally recognised qualification.
We speak plain English.
We want you to understand what we are doing and what the problem is. We’ll cut through the jargon to help you learn what matters. There’ll always be jargon and terminology involved, but we’ll make it as simple as we can.
We’ll make it fair for both of us. We have a “fair-go” guarantee that simply says that if you are not entirely satisfied with our support, customer service or approach by the end of the cooling off period (How long is it? 30 days. Yes, that’s right, not 2 days or even a week, it’s 30 days), you can cancel your enrolment and we’ll refund 100% of your fees, no questions asked (actually, we probably will ask some questions to find out what happened, but it won’t affect the guarantee). If you are prepared to take a risk on giving it a crack, we’ll take a risk on losing some fees.