What is considered a critical incident in the new Dip VET?

So, what does ‘critical incident’ even mean?

As a trainer, a critical incident is an event that has significance for you. Critical incidents can change an outcome.

Now that we know what it means, what constitutes a critical incident?

The name suggests something dramatic. You are not alone if you jumped to the conclusion of critical incident = something really really really really bad happened and then the office caught on fire and then Karen from Finance filed a complaint about it.

This is not the case. Some incidents will be more critical than others, but in the context of training we define a critical incident as an event which had significance for you.

Think of an event which was essentially a “light bulb” moment in your role as a trainer; an event which triggered a change or revelation about the teaching-learning process and your part in it.

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Improve your communication skills with the Ladder of Inference


It is estimated that there are 7.5 billion people on the planet. That is 7.5 billion people who all bring with them their own individual past experiences and beliefs.

When it comes to a classroom or workplace that number is significantly less, but it only takes as little as two people for a miscommunication to occur.

Two people can share the exact same experience but due to their own individual Ladder of Inference, they could both draw two very different conclusions. This can lead to miscommunication, misunderstandings and conflict. Read more…