Did they just type that?! 10 tips to avoid misinterpreting tone in emails


In the workplace, email is king. It’s fast, efficient and allows you to communicate without having to engage in a real life conversation.

However, there are benefits to face-to-face conversations that don’t always translate to email conversations.

Non-verbal cues are important. Without the additional meaning that non-verbal cues bring to a conversation, the words written in an email are open to monstrous misinterpretation. Email readers and writers, beware!

Body language such as facial expressions, posture, gestures and tone of voice all aid in the interpretation and context of the message being delivered. Sarcasm, for example, is very difficult to detect in written form.

Here are 10 tips to avoid misinterpreting an email, or on the contrary, getting an email misinterpreted.


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